[Asterisk-Users] CallerID

[Anton Krall]

Say the Word Michiel... When do We start? 

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Michiel van Baak
|Sent: Martes, 24 de Mayo de 2005 04:45 p.m.
|To: asterisk-users at lists.digium.com
|Subject: Re: [Asterisk-Users] CallerID
|
|On 23:44, Tue 24 May 05, Anton Krall wrote:
|> I like you scenario Michiel!
|> 
|> Ok, I have sugarcrm installed on the same box as 
|asterisk...What do I 
|> need to do in order to, for example, start my softphone or hardphone 
|> and when an incoming calls comes in, make a window popup (web window 
|> that is) and show the contact window for that particular 
|callerid on sugarcrm..
|> 
|> Any ideas? 
|
|Anton,
|
|We have this setup working in our webbased php app.
|The process is like this:
|When a call comes in, we launch a php agi script. This agi 
|script does a SQL query in our contacts database to see if one 
|of our customers has a phone number record that matches 
|${CALLERID}. If so, it will put this customers database id in 
|a temporary table. In our application we have a php script 
|that turns this table into a xml file, and that xml file is 
|read by a little javascript thing in our php webbased app. 
|
|As you see it doesn't matter what phone/software you have on 
|the client, all is done in asterisk dialplan and the webbased 
|app. I think it should be possible to set the calleridname on 
|the asterisk channel so the phone will show it too, but we 
|didn't care about that cause some of the phones are budgetones 
|(yeah yeah I know, they are getting replaced by GXP-2000's 
|next week) and those wont show it correctly
|
|Have another look at the files in the tgz file on my website. 
|If you want we can have a look at it together and see how we 
|can get this to work with sugarCRM.
|I'm not familiar with sugarCRM but I can have a look at it 
|with you if you want.
|If it is possible in sugarCRM to get a customers overview 
|screen using an url with parameters it should be very easy to 
|modify our scripts so it works with sugarCRM. If it works with 
|html post data it will need some work, but a day should be 
|enuf to fix that I think.
|
|Right now we are not generating alerts of calls with a 
|callerid that does not match one of our customers, but it can 
|be done so it will just show you the phone nr and not the 
|customer name. 
|
|If you want to contact me off-list that's ok.
|But I think this is interesting enough for the list so other 
|ppl and vendors can watch and start working on their projects ;)
|
|Sorry for the long story, but this is an issue that, in my 
|opinion, really makes asterisk a HUGE added value product for 
|business life.
|
|Cheers,
|
|> 
|> |-----Original Message-----
|> |From: asterisk-users-bounces at lists.digium.com
|> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf 
|Of Michiel 
|> |van Baak
|> |Sent: Martes, 24 de Mayo de 2005 02:14 p.m.
|> |To: asterisk-users at lists.digium.com
|> |Subject: Re: [Asterisk-Users] CallerID
|> |
|> |On 11:18, Tue 24 May 05, Anton Krall wrote:
|> |> Anyway that works would be nice :) What I would like to do
|> |Is get the
|> |> callerid and then pass that parameter in order to open a http url 
|> |> containing the callerid to pass or open a CRM webpage 
|like SugarCRM.
|> |> 
|> |
|> |Why is it that you want to do this client side ?
|> |In my opinion it's better to do this on the server.
|> |That way you really benefit of a web-based application like 
|sugarCRM.
|> |Webbased apps are made so you don't have to carry your own 
|pc to get 
|> |into the app. Why not do the same with callerID?
|> |
|> |Senario:
|> |Sitting on a beach on a tropical island, enjoying a nice drink.
|> |You still want to make money so you use a webbased app with your 
|> |laptop. Softphone logged in to the * box.
|> |A server-side handled callerID mechanism would be the way to go if 
|> |you ask me.
|> |--
|> |Michiel van Baak
|> |http://lunteren.vanbaak.info
|> |michiel at vanbaak.info
|> |GnuPG key: 
|> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|> |
|> |"Two of the most famous products of Berkeley are LSD and BSD. 
|> |I don't think that this is a coincidence."
|> |
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|--
|Michiel van Baak
|http://lunteren.vanbaak.info
|michiel at vanbaak.info
|GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|
|"Two of the most famous products of Berkeley are LSD and BSD. 
|I don't think that this is a coincidence."
|
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