[Asterisk-Users] CRM integration (was RE: CallerID)

[Michiel van Baak]

On 11:12, Wed 25 May 05, mattf wrote:
> The method we use for web popups on incoming calls in the astGUIclient
> client app that we are working on for release next week is to use
> AJAX(Javascript + XMLHTTPRequest) It works in Firefox and IE5+ and doesn't
> require any META refreshes. We've been using this internally for the last
> month and it works great.
> 
> MATT---
> 


The example scripts I posted in the first thread use
xhttprequest as well. I did not use AJAX but coded it
myself. Works like a charm here too without the annoying
"click" sounds IE gives you in the default install.
I'm going to work things out and provide some cleaner
scripts together with Anton (See first thread about this).
Will keep you all updated on the progress.

> 
> -----Original Message-----
> From: Anton Krall [mailto:akrall-lists at intruder.com.mx]
> Sent: Wednesday, May 25, 2005 10:41 AM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID)
> 
> 
> As one of the members said. The idea behind this is not to have to install
> any app on the computer but base everything on web apps. Im still trying to
> find out how to mix everything together but it's a mixture of Asterisk
> Manager usage and some PHP coding for example.
> 
> You can probably just open a web page, and it will show you the callerid of
> whos calling you, provided you first told the web page your extension number
> or technology, like SIP/myextension so it can check the manager and see when
> a Dial is executed and extract the callerid.
> 
> After that, it can probable just open a new browser automatically and insert
> the callerid or whatever into a URL for your CRM.
> 
> It doesn't seem to be complicated but for example, the things that bother me
> are refreshes, I don't want to use meta refreshes for this monitoring
> webpage every X seconds, rather, use something more realtime... Any ideas?