[Asterisk-Users] Grandstream GXP-2000 and good support

[Anton Krall]

Peter.. I just bought a gxp 2000 and I wanted to know, how are you
configuring them using templates?

Some thing really dissapointed me and I sent some emails to GS about it. For
example, ilbc is not supported eventhough it says so on the brochure...
Seems they were eager to release the phone before finishing stuff... Like
the conf button which does nothing.

Also, you have such a good screen and callerid displays only half the info
cause the other part is taken by "Talking to" or "Calling..." callerid could
be 2 lines. Also, caller name is shown and not caller id num.

You cant do 3 way conf calls.

And the mad echo when using the spakerphone.....

They said they would fix all this on the next FW release... Don’t know when
is it going to be... I currently have 1.0.1.8

 

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Peter Svensson
|Sent: Miércoles, 18 de Mayo de 2005 02:22 p.m.
|To: asterisk-users at lists.digium.com
|Subject: [Asterisk-Users] Grandstream GXP-2000 and good support
|
|We recently purchased a Grandstream GXP-2000 phone and I would 
|like to share our experiences with it, especially out very 
|good support experience.
|
|The phone was easy enough to set up. The phone was configured 
|using a configuration file served via tftp. Creating the 
|configuration file was a bit tricky since no template was 
|released for this particular phone. Most options could be set 
|from the template for the Budgetone/Handytone products.
|
|Most features work as advertised. In speaker phone mode the 
|microphone volume is too low and the phone needs an integrated 
|acoustic echo canceler. The speaker itself is nice and clear 
|and work very well when just listening in.
|
|During testing we noted a problem with one-way audio when 
|calls were placed almost back-to-back to the phone. We 
|notified Grandstream through an email and though no more of 
|it. After 3 hours we received a request for a tcpdump log, 
|after 6 hours we received a confirmation that the support 
|personnel had replicated the problem and within 24 hours we 
|received a new firmware correcting the fix!
|
|I cannot emphasize enough the impression such quick and 
|professional support makes. Especially since the problem had a 
|workaround (we found that pressing hold twice cleared up the 
|problem). No nonsense questions about whether we tried 
|rebooting the phone. 
|
|The new firmware was a beta of their next firmware, I guess. 
|Some new features were added like:
| * multiple accounts now with user selectable names
| * auto-answer selectable per account
| * better display texts
| * even more configurable options
|
|We also received a configuration template that allowed 
|complete control over the phone from the server. 
|
|With the next firmware the phone does feel ready for 
|deployment in a corporation.
|
|Peter
|
|
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