[Asterisk-Users] question about VoIP headsets used by other call centers

[Franklin Webb]

Fellow list members,
 
I have a question about the headsets or headset setup others may have
found works best with asterisk for softphones, as well as recommended
softphone packages.  My company is migrating from traditional call
centers to VoIP call centers using Asterisk.  We will be replacing our
existing phones with softphones.  At this time we are considering X-lite
and Firefly, but I would be interested to hear what other members
running call centers prefer.
 
As far as the headsets go, we are considering a couple of options.  We
currently use a mix of Plantronic and GN Netcom headsets for traditional
phones, and have a lot of call stations, so a lot invested in these
headsets.  We could purchse VoIP adapters for those headsets and are
considering USB (requires some upgrades for us but I understand the
quality is notably better), or adapters that connect to a standard PC
soundcard.  Alternatively we may just purchase all new VoIP headsets, at
this point leaning towards Plantronics if we go this route.
 
Any input or information on what other call centers have had success
with would be greatly appreciated.
 
Thanks,
Franklin Webb
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