[Asterisk-Users] VoiPSupply Dot Com

[gsmith at voipsupply.com]

All:

First let me thank everyone for the good words. It is much appreciated by
all of us at VoIPSupply.com. All of our numbers are up and working. There
are instances from time to time, when T's or PRI go down and we are
without phones services for a few minutes, but this is always kept to a
minimum.

If there was a problem it certainly was not on our side. There is now way
we would go an entire day without our toll free numbers working. This is
one of our "life lines."

To those who are "wary" of purchasing from VoIPSupply.com, we offer the
following information to you. We have been in business since 2002. We are
North America largest VoIP Equipment VAR. We are currently generating over
1 million dollars per month in revenue. We are an industry leader. We are
here for "the long haul."

We do not ship COD, as it is does not exist for international shipments. I
for one have done a large amount of business with the Atserisk community.
I am constantly offering specials, and discounts to the community, above
and beyond our low web prices.

It is sad to hear that you will not be purchasing from us. I do not
understand though, why we owe you an explanation for our toll free number
being down.


Lastly, we do charge for technical support. We are hear to help, but the
low margins on ATA's etc certainly does not leave us room to give away
free support. All of you that are ITSP's know exactly what I am talking
about.


If you order something, and you can't get it to work, you can pay for us
to make it work for you. If you order the wrong product, then that is your
mistake not ours.

There is an open invite to all to call or email me at any time to discuss
or business. Constructive criticism is always welcomed.

Thank you all for business and we look for more in the future!

Garrett Smith
VoIPSupply.com
gsmith at voipsupply.com
716-250-3408 Direct


> mr. barker wrote:
>
>> I tried calling their toll free number and toll number last week in
>> the morning and afternoon and was handed a recording saying this
>> number is no longer in service. The web site was up but there was no
>> message on the site as to why the phone numbers were not working.
>>
>> I just called the number now and it is working.
>>
>> Being around the internet for a quite a long time this gives me an
>> uneasy feeling. I have seen company’s start to go under and pull the
>> plug when they get into financial trouble(not being able to pay the
>> bills) and run with the customers money. I have had this happen to me
>> on 2 occasions. Just the woes of doing business on the net.
>>
>> Being in Canada it makes it very difficult to find companies that will
>> ship COD from the US. If I was to order I would only order COD from
>> now on from VoipSupply.
>>
>> I have ordered product from VoipSupply and received the product. I
>> will not be ordering more product do to this outage of the phones with
>> no explanation.
>>
>> Just my 2cents.
>>
> Maybe the tollfree provider was responsible for the outage and maybe it
> only affected service from Canada.
>
> They accept credit cards and paypal. I believe you would have some
> recourse if they ran with your money.
>
> I quit shipping anything COD to anywhere a few years ago. If the
> customer refuses delivery the vendor loses money. When UPS instituted a
> policy of not handling cash payment for COD, I quit for good.
>
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