[Asterisk-Users] how to get remote extensions to work correctlywith a zap channel?

[Jason Walker]

I have set up AddQueueMember and RemoveQueueMember commands within my dial
plan for SIP agents. When an agent dials into a specific SIP extension,
their caller ID num is passed and they are presented with "Agent Logged In".
When calls get routed from the ZAP channel into the SIP client, their
"physical" SIP phone rings allowing them to answer. I have MOH playing
during this timeframe. I am not sure if that helps you out - but perhaps an
alternative to what you are doing...?

Do you have commands after the dialplan "queue" is executed? I am trying to
determine the SIP client that receives the call (is this in a variable???)
so I can do a screen pop to the agent (CTI type functionality). Have you any
success with this?



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jon Gabrielson
Sent: Tuesday, May 17, 2005 8:50 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] how to get remote extensions to work correctlywith
a zap channel?

I am trying to get remote extensions to work correctly with agents.  I have
ackcall=yes and have agents logged in to extension 101 using
agentcallbacklogin with extension 101 defined as:

exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer))

This setup works great on local and/or voip channels, but on zap channels,
the zap channel answers immediately as soon as it goes off hook and the
announcement gets played long before the agent gets a chance to answer their
phone.

Is there a way to either delay the announcement until the agent picks up or
to keep repeating the message until the agent presses a button?
Or is there possibly a better way of doing this?


Thanks,



Jon.
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