[Asterisk-Users] Broadvoice Toll-Free IVR issues

[Paul]

You should try each possible setting and see if the primary and tollfree 
numbers work with them. Then call BV, wait on hold for 15 minutes and 
get dropped to a fast busy signal.

kanderson at zee-way.com wrote:

>I'm using dtmf=inband and dtmfmode=inband. Should I try rfc2833? From what
>I could tell, Broadvoice "might" support it, but others have said that they
>don't.
>
>Original Message:
>-----------------
>From: Paul digium-list at 9ux.com
>Date: Mon, 16 May 2005 15:28:48 -0400
>To: asterisk-users at lists.digium.com
>Subject: Re: [Asterisk-Users] Broadvoice Toll-Free IVR issues
>
>
>kanderson at zee-way.com wrote:
>
>  
>
>>Perhaps someone else has had this issue. I currently have BroadVoice as my
>>SIP provider with two phone numbers. The first number is my primary local
>>number; the second is an 877 toll-free number.
>>
>>The issue is with the IVR abilities. When calling the primary number you
>>can press 200 at the main menu and receive my extension. When calling the
>>877 number, 200 will result in “that option is invalid”… Heck, just after
>>pressing “2” it will give that message. If you press 1 it takes you to the
>>support queue. The IVR is set up to give you the sales queue after pressing
>>2, but it doesn’t do that either.
>>
>>Anyone have any ideas?
>>
>> 
>>
>>    
>>
>I remember running into something else that was different for the 
>tollfree number with BV. IIRC - the supported codecs differed. It makes 
>me think that the tollfree calls come from a different gateway. They 
>only allow one SIP device(whether hardware or software) per account 
>which rules out the most obvious workaround for the problem. Looks to me 
>like dtmf settings are different on the two gateways/routers they are using.
>
>  
>