[Asterisk-Users] Callerid on PC and more

[Anton Krall]

How are you popping up the screen on the users pc side?

Have you tried goldmine? 

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Robert Goodyear
|Sent: Domingo, 15 de Mayo de 2005 08:42 p.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Callerid on PC and more
|
|
|On May 15, 2005, at 5:29 PM, Anton Krall wrote:
|
|> Guys.
|>
|> This is a good one... Is anybody doing callerid on the PC? What are 
|> you using besides yac or things like that? And are you using 
|some CRM 
|> like Goldmine with it?
|>
|> Good huh?
|>
|>
|
|Yes, I touch userrecords in my SugarCRM implementation when an 
|in- or outbound match is found. Assuming a match, I pop up the 
|record on a user's  PC to encourage a conversation log or 
|disposition report against that record.
|
|Also, the evidence of a call event against an existing record 
|with a lack of an associated convo log tells us our employees 
|aren't faithfully tracking customer interaction.
|
|/rg
|
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