[Asterisk-Users] Snom 360

[David John Walsh]

Colin

Similar to Gary's response in that I haven't seem many of these issues.

One that is similar, is that of you saying you need to press voicemail
key twice to get *97 (or eqivilent code)

This as I understand it is not a fault of snom, but a "feature" of
asterisk and the whole MWI "protocol".  When asterisk signals the
phone to say it has voicemail (any phone) it sends in from an address
of "unknow at domain".  the message text is basically that which pops up
on the bottom line of the display.

When you press the voicemail key, or even the soft voicemail key it
first tries to make contact with "unknown" as this helps ensure that
the right line acesseses its voicemail without the user having to be
aware of which line the voicemail is waiting for them on.

You have two choices, a change the address of the MWI indicator to
come from "*97 at domaim" on the asterisk box or add some lines in your
message-centre context that is similar to
exten => Unknown,1,Voicemail etc

Either of these will bring asterisk up to the level of the snoms features.

I have only one minor issue, and thats if I have several people
ringing into the phone, when I am not already on a call (all calls are
still in the setup phase) I can't choose by pressing the flashing
lights, I have to dump them using the soft "no thanks" or the hard x
key

You almost sound like you have a earlier firmware issue.  The latest
one is 3.60f

a direct link to the firmware is http://www.snom.com/download/share/

I tell a lie -the very latest firmware is 3.60h - as of the 4th May

David

On 5/12/05, Gary Stimson <lists at zedcore.com> wrote:
> Hi Colin
> 
> I've been using a Snom 360 for 2 weeks and am generally pleased with it.
> 
> On Wednesday 11 May 2005 22:12, Colin E. McDonald wrote:
> > I am having major problems with the first run of Snom 360s that rolled
> > out last month.
> >
> > Issues:
> >
> > Speakerphone/Hands Free volume spikes up and down during a call.
> 
> Haven't seen that problem.
> 
> > You
> > have to manually set the volume during every call.
> 
> When you set the volume, press OK. Then it's stored for next time.
> 
> > This makes it totally
> > unusable. The sound will cut out completely at the beginning of a call
> > sporadically.
> 
> Have you tried a different provider?
> 
> >
> > Call comes through speaker phone after you pick up handset and then cuts
> > to handset a couple of seconds later
> 
> I don't have that issue.
> 
> >
> > There is a mnaufacturing defect where the display cable is disconnected
> > so you get what appears to be DOA desk sets.
> 
> Nor that one. Maybe I was lucky!
> 
> >
> > Have to press the retrieve message button twice pretty regularly to get
> > it to dial vociemail (*97) in asterisk
> 
> Haven't got the VM button configured yet, or tried to.
> 
> >
> > Major problem with calls being dropped when you place callers on hold
> 
> I haven't tried putting callers on hold yet.
> 
> Have you updated to the latest firmware? Copy the firmware URL from snom.com
> into the relevant box on the phone's web interface, save and reboot the
> phone.
> 
> Gary
> 
> --
> Gary Stimson
> Zedcore Systems
> 
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