[Asterisk-Users] OT: Broadvoice is finally starting to give answers

[trixter http://www.0xdecafbad.com]

http://www.broadvoice.com/president_msg.html?tabId=1
Letter from David Epstein re outages

http://voxilla.com/modules.php?op=modload&name=News&file=article&sid=163&ez=2
story about the article (which includes a reprint of the letter).

I would like to draw attention to one thing about Epsteins letter:

On Thursday May 6th at 9 am a 12-month long dispute with a telecom
carrier partner came to a head, when that carrier unilaterally broke off
negotiations and interrupted some of our outbound calling services and
all of the inbound calling services of over 7,000 BroadVoice customers.
Even though BroadVoice has received bills from the carrier that inflated
charges due by over 44% and, in some cases, reflected rates that are 13
times the contracted rate, BroadVoice has paid 100% of the undisputed
charges. The heart of the dispute involves the appropriate
classification of our users calls.  BroadVoice believes these calls
originate from the Internet which is global in nature. We further
believe that the proper resolution of this open issue has significant
implications for all VoIP service providers and end users.


They paid 100% of the *UNDISPUTED* charges but nothing is said about the
disputed ones.  Typo or intentional?  It also sounds to me like its an
access charge issue, but I may be reading too much into this.

At the very least we have *something* now regarding this issue.
-- 
Trixter http://www.0xdecafbad.com
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
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