[Asterisk-Users] broadvoice NCFA numbers

[Rusty Shackleford]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Daniel Dziubanski
> Sent: Wednesday, May 11, 2005 7:56 AM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] broadvoice NCFA numbers
> 
> Im about to drop their service; looking for another service 
> that allows 
> asterisk and has in bound AZ 480 dids right now.
> 
> 
> It should say " And our ENGINEER not ENGINEERS are hiding 
> under their desk hoping the problem will go away, we highly 
> doubt to have this resolved within a week, please don't call, 
> we don't answer out phones" 

In all fairness, they do answer their phones, and (in rather stark
contrast to some other VOIP providers) their support staff are
remarkably pleasant under what must be extremely trying circumstances.
The wait is long, to be sure, but there are humans there.

The human I spoke to took time to do what trouble-shooting he could, was
grateful to have a clue-ful asterisk user that could at least tell him
what errors were being returned, and then eventually explained that the
problem was with a vendor and that the ETR supplied by the vendor was
long passed. He could offer no realistic estimate for restoration of
service. 

It's a shame that they can't get things fixed. This episode is going to
cost them dearly, because I believe that lots of others are doing what
I'm doing, and pulling the plug. It's been a week now, and there are
other options.

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