[Asterisk-Users] SIP transfers failing

[Eric Wieling aka ManxPower]

Gavin Hamill wrote:
> Hullo :)
> 
> I'm using Debian's Asterisk 1.0.7 bristuffed (though I'm only using CAPI for 
> ISDN, and not HFC-S cards) and trying to transfer an incoming SIP call from 
> sipgate.co.uk to any other extension.
> 
> My phones are AT-320s (PA168S 1.43 firmware) whose documentation says to blind 
> transfer, simply dial the number you want to transfer to, and press 'FWD'...
> 
> This is what happens when I start the sip debug after the initial call 
> setup... 
> 
> 01618313800 is the callerID of the person making the call, 1301 is the 
> internal SIP extension  logged in as Agent 1600 at 10.0.0.82. 
> 
> 10.0.0.242 and 194.24.251.3 are the same machine, just two IPs on the same 
> eth0.
> 
> All I'm doing is answering the SIP phone, tapping 500 and pressing FWD to 
> transfer the incoming caller to the screaming monkeys gsm. If I dial 500 from 
> the phone directly, I immediately hear the monkeys, so assumed that a 
> transfer should be possible. e.g. in [from-ip] I have:
> exten => 500,1,Playback(tt-monkeys)

I have the same problem with 1.0.7 with Polycom phones.  It only happens 
when we use AgentCallbackLogin, not if the agent is statically 
configured in queues.conf.  I need to reproduce the problem in my lab 
this week and try to get enough information to file a bug report.

--Eric

-- 
Eric Wieling * BTEL Consulting * 504-210-3699 x2120