[Asterisk-Users] RE: Asterisk at home with Broadvoice?

[Jay Milk]

When broadvoice first started screwing up in DECEMBER, I put a
charge-back through with Amex, without a single hitch.  BV never
complained, they just cancelled my service and I got the cash back from
Amex.  Don't ever forgot, if you're paying for services by Credit Card,
you generally have better leverage.

> -----Original Message-----
> From: Paul [mailto:digium-list at 9ux.com] 
> Sent: Monday, May 09, 2005 10:39 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] RE: Asterisk at home with Broadvoice?
> 
> 
> This is too funny. I have 2 different visa check card numbers 
> connected 
> to the company bank account. Only one is used for any online 
> purchasing. 
> I do this so that in the event of unauthorized or fraudulent 
> transactions, I only have to cancel one card and still have 
> one to use 
> for gasoline and so on. It just so happens that I recently cancelled 
> that number and was issued a new number. Now I have to update 
> my payment 
> information with any vendor that *I CHOOSE TO PAY*. I won't 
> be giving BV 
> the new number unless the tone of these posts here changes 
> radically in 
> their favor.
> 
> One thing I like about paypal is that they have "subscription 
> agreements" which I can revoke. I have a dedicated server on one. The 
> vendor does not have my credit card or checking account 
> numbers. Anytime 
> I decide to cancel the service I can login to paypal first and cancel 
> the agreement. That prevents him from "accidentally" charging me for 
> another month. Just imagine what would happen to companies like BV if 
> they accepted paypal. They would be seeing a radical drop in 
> cash flow 
> after a week of FUD.
> 
> Tim Connolly wrote:
> 
> >Yeah, Broadvoice sucks, everybody cancel your service so I 
> can use it! 
> >I have yet to find another provider with as many free calls from a 
> >basic rate with no strings attached (Learn from this Vonage!).
> >
> >-----Original Message-----
> >From: asterisk-users-bounces at lists.digium.com
> >[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> >Disgruntled Asterisk Luser
> >Sent: Sunday, May 08, 2005 9:06 PM
> >To: Luki; Asterisk Users Mailing List - Non-Commercial Discussion
> >Subject: Re: [Asterisk-Users] RE: Asterisk at home with Broadvoice?
> >
> >Don't worry about these subtle details.  Broadvoice has been off the 
> >air for
> >
> >almost a solid week, with no real explanation as to what the problem 
> >is.
> >
> >On the voxilla.com board, there have been a lot of 
> inferences, but no 
> >real solid information as to what the problem actually is.
> >
> >But I really wonder about the survivability of a telephony service 
> >business
> >which is unusable for days on end, and with no explanation 
> of what the
> >problem 
> >is.
> >
> >
> >On Sun, 8 May 2005, Luki wrote:
> >
> >  
> >
> >>>2 hour call does not appear to be 'normal residential use'
> >>>      
> >>>
> >>That is insane. Clue: teenagers. They can spend hours on 
> the phone and 
> >>that certainly is NOT business use.
> >>
> >>    
> >>
> >>>I am about to cancel my service and demand that ...
> >>>they waive the cancelation fee
> >>>      
> >>>
> >>I do not think there is a cancellation fee; I had someone 
> cancel about 
> >>a month ago because their DSL connection quality was 
> useless for VOIP 
> >>(and this certainly was not Broadvoice's fault) and no fee was 
> >>charged. Beware, if you cancel 3 days into your new billing cycle, 
> >>they close your account right away, even if you just paid for a 
> >>complete month 3 days ago.
> >>
> >>    
> >>
> 
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