[Asterisk-Users] Broadvoice "Issues"

[Rich Adamson]

> Someone in another thread suggested that BroadVoice reads this forum
> -- I hope so.  I am a prospective customer, only inasmuch as their
> advertised rates are so attractive.  But as a consultant it will be a
> cold day in the Ether before I recommend them to a client of mine
> until these "issues" are cleaned up.
> 
> It's difficult, very difficult, for a newcomer to this technology to
> figure out who is a reliable provider and whether companies like
> BroadVoice are a flash-in-the-pan, here today - gone tomorrow, take
> your money and run, outfit or whether they are just having growing
> pains.
> 
> The repeated outages are unacceptable.  If they are planned then they
> should have the professionalism to send every customer an e-mail
> advising of the outage BEFORE the outage.  They should also put a web
> page up notifying customer of planned outages, loads on the proxies
> (latencies) and other information a business who was dependent upon
> their services would need.
> 
> Finally, to BroadVoice, I say, if you want my business then clean up
> your act and do so promptly.  Otherwise the VoIP community will just
> dismiss you as another provider wannabe.

Those of us that have been around the list (and BV) for awhile know
that one of the BV employees had a strong interest in making * work
with their service. He did so and does frequent this list. However,
he's a one-man support shop (with BV clearly stating there is no BV
support for *). So the * users use this list for support.

If you are going to act as any reasonable consultant or reseller,
it certainly is not in your client's best interest for you to recommend
BV when it is simply unsupported and you know it.

Until BV as a company steps up to the plate, it serves no useful
purpose to bitch at them. Their doing exactly what they said they
would do... nothing.