[Asterisk-Users] A good SIP receptionist phone

[Christian Stredicke]

Hi Michael,

you mean we should focus more on the usability (GUI) than the protocol
stuff? Maybe we should put the GUI programmer for a couple of days on
the receiptionists place and make sure he will have a lot of stress? :-)

Anyway, also for this usability stuff comments are welcome...

CS

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> The VoIP Connection
> Sent: Tuesday, May 03, 2005 3:17 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] A good SIP receptionist phone
> 
> Christian,
> 
> The current snom scheme is great for most applications and 
> would probably work reasonably well for this user.  If you 
> read the original post, he indicates that he would be happy 
> with a snom if he could make it work, and I think this is the 
> main issue with the snom 220 - getting this setup to work can 
> be a little tricky.  We have found in the past that extension 
> monitoring and multiple registrations don't play well 
> together, which makes it hard to use for a lot of situations. 
>  This may be fixed now, I'm not sure when we last tested this.
> 
> Receptionists who are used to the usual key system "park and 
> page" routine can be trained pretty easily to transfer to 
> extensions if the system is set up right. In my experience, 
> most of these people are not stupid. Managing and routing an 
> endless stream of incoming calls is challenging and stressful 
> even under ideal circumstances. When a system doesn't work 
> the way it should it can be very frustrating.
> 
> I know this logic is kind of inside-out, but if you think of 
> a receptionist as a human auto-attendant/IVR and design a 
> phone that supports this role you will sell a lot of them.  A 
> lot of times the receptionist (i.e. office
> manager) is the decision-maker for phone system purchases.
> 
> Michael Crown
> Managing Partner
> The VoIP Connection
> 321.989.6728 ext. 611
> sip:611 at voiceserver.thevoipconnection.com
> 
> 
> -----Original Message-----
> From: Christian Stredicke [mailto:Christian.Stredicke at snom.de]
> Sent: Tuesday, May 03, 2005 1:53 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Cc: Olle E. Johansson
> Subject: RE: [Asterisk-Users] A good SIP receptionist phone
> 
> We at snom would love to have a good LED integration with 
> Asterisk. The current state seems to be a good start, but can 
> use some improvements.
> What would be the best way to push this? Maybe sit together 
> for a few days and work on the integration (doing some dirty 
> hacks). Who would be the right person to talk to? Olle? 
> 
> CS 
> 
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sean 
> > Kennedy
> > Sent: Monday, May 02, 2005 10:46 PM
> > To: asterisk-users at lists.digium.com
> > Subject: Re: [Asterisk-Users] A good SIP receptionist phone
> > 
> > Adam Goryachev wrote:
> > 
> > >On Sat, 2005-04-30 at 18:02 -0700, Sean Kennedy wrote:
> > >
> > >  
> > >
> > >>2) There isn't anything like what you want.  I know, I want
> > the same
> > >>thing.  There is no phone out there that will do this with any 
> > >>protocol that asterisk uses.  This is the one major failing of 
> > >>asterisk ( and voip in general.  I smell an oportunity 
> for a phone 
> > >>manufacture ), and what keeps it out of a lot of places.
> > >>    
> > >>
> > >
> > >It's alright, you can come out from under your rock now....
> > >
> > >The Polycom IP 600, Cisco 7960, and apparently the SNOM 
> (some model) 
> > >phones can all do what he wants. ie, have multiple lines
> > with blinking
> > >red lights when a call arrives on that line.
> > >
> > >The polycom ip600 and cisco 7960 both have 6 lines available.
> > >
> > >Regards,
> > >Adam
> > >
> > Ok, this is the first I've heard about it.  Will the lights 
> show call 
> > status?  As in, if the call is put on hold on one of those other 
> > extensions, it will flash?  Or go green ( or another color ) when a 
> > call is connected on another extension?
> > 
> > Basically a mimic of the partner ACS systems?
> > 
> > To my knowledge, there is no such thing.  Am I wrong?
> > 
> > Sean
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> > 
> > 
> 
> 
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