[Asterisk-Users] A good SIP receptionist phone

[The VoIP Connection]

Christian,

The current snom scheme is great for most applications and would probably
work reasonably well for this user.  If you read the original post, he
indicates that he would be happy with a snom if he could make it work, and I
think this is the main issue with the snom 220 - getting this setup to work
can be a little tricky.  We have found in the past that extension monitoring
and multiple registrations don't play well together, which makes it hard to
use for a lot of situations.  This may be fixed now, I'm not sure when we
last tested this.

Receptionists who are used to the usual key system "park and page" routine
can be trained pretty easily to transfer to extensions if the system is set
up right. In my experience, most of these people are not stupid. Managing
and routing an endless stream of incoming calls is challenging and stressful
even under ideal circumstances. When a system doesn't work the way it should
it can be very frustrating.

I know this logic is kind of inside-out, but if you think of a receptionist
as a human auto-attendant/IVR and design a phone that supports this role you
will sell a lot of them.  A lot of times the receptionist (i.e. office
manager) is the decision-maker for phone system purchases.

Michael Crown
Managing Partner
The VoIP Connection
321.989.6728 ext. 611
sip:611 at voiceserver.thevoipconnection.com


-----Original Message-----
From: Christian Stredicke [mailto:Christian.Stredicke at snom.de] 
Sent: Tuesday, May 03, 2005 1:53 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: Olle E. Johansson
Subject: RE: [Asterisk-Users] A good SIP receptionist phone

We at snom would love to have a good LED integration with Asterisk. The
current state seems to be a good start, but can use some improvements.
What would be the best way to push this? Maybe sit together for a few days
and work on the integration (doing some dirty hacks). Who would be the right
person to talk to? Olle? 

CS 

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sean 
> Kennedy
> Sent: Monday, May 02, 2005 10:46 PM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] A good SIP receptionist phone
> 
> Adam Goryachev wrote:
> 
> >On Sat, 2005-04-30 at 18:02 -0700, Sean Kennedy wrote:
> >
> >  
> >
> >>2) There isn't anything like what you want.  I know, I want
> the same
> >>thing.  There is no phone out there that will do this with any 
> >>protocol that asterisk uses.  This is the one major failing of 
> >>asterisk ( and voip in general.  I smell an oportunity for a phone 
> >>manufacture ), and what keeps it out of a lot of places.
> >>    
> >>
> >
> >It's alright, you can come out from under your rock now....
> >
> >The Polycom IP 600, Cisco 7960, and apparently the SNOM (some model) 
> >phones can all do what he wants. ie, have multiple lines
> with blinking
> >red lights when a call arrives on that line.
> >
> >The polycom ip600 and cisco 7960 both have 6 lines available.
> >
> >Regards,
> >Adam
> >
> Ok, this is the first I've heard about it.  Will the lights show call 
> status?  As in, if the call is put on hold on one of those other 
> extensions, it will flash?  Or go green ( or another color ) when a 
> call is connected on another extension?
> 
> Basically a mimic of the partner ACS systems?
> 
> To my knowledge, there is no such thing.  Am I wrong?
> 
> Sean
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