[Asterisk-Users] A good SIP receptionist phone

[Adam Goryachev]

On Mon, 2005-05-02 at 12:59 -0600, Jeff Pratt wrote:
> Pedro wrote:
> > What I did once was create an announcement that got played to the
> > receptionist announcing who the call was for based on the number that
> > was called.  This allowed the receptionist to know which greeting to
> > recite.
> > 
> 
> Why not turn that around?  Have the receptionist record a greeting for 
> each company, IE:
> 
> Hello this is company X, how may I help you?
> Welcome to The Y Corporation, how may I direct your call?
> Z Corp!  How can I help you?
> 
> that then gets Play()ed to the customer when the receptionist picks up 
> the call.  Saves wear and tear on the receptionists voice, so they'll 
> thank you, and it gives them a hint as to whicch company has been called.

A friend of mine used to work in a bank call centre here, and he said
they used this to ensure that every call was answered
professionally/etc, however, when the greeting is quite long, often
people will attempt to interrupt 'you', and hence you may end up
double-talking.... ie, your recording of you + you actually saying
something....

However, I'd just think those people are plain rude.... (though waiting
on hold for a long time is annoying also...)

Finally, could this even be accomplished within the asterisk dialplan?
ie, play a message when the dial is answered?

Regards,
Adam

-- 
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Adam Goryachev
Website Managers
Ph:  +61 2 8304 0000                        adam at websitemanagers.com.au
Fax: +61 2 9345 4396                        www.websitemanagers.com.au