[Asterisk-Users] Enhanced Queue App Revisited

[lenz]

In data Fri, 01 Apr 2005 11:09:24 +0800, El Flynn  
<el_flynn at lanvik-icu.com> ha scritto:

> Matt Roth wrote:
>>  Preferably, I would like an out-of-the-box solution, but custom-coding  
>> is an option as long as the necessary data is available from Asterisk.  
>> If anyone could point me in the right direction, it would be greatly  
>> appreciated.
>
> You might want to check out XC-AST, do a search on the list for that.  
> It's a web-based application that should report most (if not all) of  
> what you're looking for. Otherwise you'll have to roll your own.
>

Yes, in fact it does (its initial requirements were more or less based on  
the same list) and adds quite a number of additional reports, both in  
deferred and real-time modes (see the manual at  
http://demo.xcept.it/xc-ast/download.jsp to have an idea of the many  
things it does).
Though it is a commercial application, it is available free (as in beer)  
for smaller call centers, SOHOs and goodwilling * hackers. :-)
Bye,
l.


-- 
Assum est, versa et manduca.