[Asterisk-Users] Re: Polycom phones-buggy SIP firmware or am Imissingsomething in the XML configs?

[Marty Mastera]

> >> Jason Brown wrote:
> >> | Anyone have experiece with polycom phones?
> >> |
> >> | I am experiencing a really weird problem. In an office 
> where I have 
> >> | the following extensions:
> >> | On the Polycom phones, when I want to dial from extension
> >> 100 to any
> >> | extension 120 or above, or dial out, it dials just fine. If
> >> I want to
> >> | dial from extension 100 to extension 101,or 102 or 103 or
> >> 104, after
> >> | you dial 10 then it flashes connecting (really fast flash)
> >> but doesn't
> >> | connect to anything. Then you can dial the last digit of
> >> the extension.
> >> | Otherwise, if you dial 101 you are forced to dial the 
> last 1 twice 
> >> | because it wont send it.
> >> |
> >> | I have ruled out asterisk completely. Nothing wrong in the
> >> dialplan. I
> >> | have also ruled out DTMF. So it can either be buggy firmware or 
> >> | something I am missing in the XML configs.
> >>
> >> Phone dialplan rules seem to be the culprit for something 
> like that.
> >> Take a look at what the phone has set as the rules, and set as 
> >> appropriate.  Instructions are available, a link was 
> posted earlier 
> >> on the list...
> >>
> >> Kris
> >>
> >> |
> >> | Any ideas?
> >
> >
> > I second the dialplan as the culprit...I know you said that 
> nothing is 
> > wrong in the dialplan....I could have sworn mine was good 
> too, I was 
> > experiencing the exact same symptoms as you.  Went over the 
> dialplan 
> > with a fine tooth comb, corrected some logic mistakes that 
> I had been 
> > overlooking every time I checked it, and finally the 
> problem is gone.
> 
> This cannot be the dialplan, since the dialplan does not see 
> which digits you dial until after the entire number gets sent 
> to asterisk (in other words, the digits don't get sent to 
> asterisk as you press them).  
> The digits get sent when you press the send button, or when 
> the phone's digit map says the dial string is complete.  I'm 
> pretty certain this would be a result of your digit map 
> matching some dial pattern.  I think the default digit map 
> will match '00', '11', and '10' and send them immediately to 
> asterisk.  You can manipulate the digit map on the web 
> interface, or in the XML files (sip.cfg).
> 
> As a stopgap measure, you can tell your users to just dial 
> when the phone is on the hook and press the dial softbutton.  
> This will bypass the digitmap check.
> 


Noah,

Terribly sorry...it was late when I wrote that...I meant to say the
dialplan.digitmap in the Polycom sip.cfg file, not the Asterisk
dialplan.  I as having the same issues as you describe - turns out I
needed to pay closer attention to the dialplan.digitmap section of
sip.cfg.   Made some corrections and now it works as it should, letting
you dial the number of digits that you want and sending the them to
asterisk when it should, without having to press Send.

I wasn't able to confirm this in documentation that I have, but I'm
guessing that the order of the dialplan.digitmap entries might be
important, so I tried to list the shorter entries first.  If you'd like,
post the digitmap section of sip.cfg file here, or send it to me
directly and I'd be happy to look it over with you.

Marty