[Asterisk-Users] Re: Polycom phones-buggy SIP firmware or am I missingsomething in the XML configs?

[Noah Miller]

>> Jason Brown wrote:
>> | Anyone have experiece with polycom phones?
>> |
>> | I am experiencing a really weird problem. In an office where I have
>> | the following extensions:
>> | On the Polycom phones, when I want to dial from extension
>> 100 to any
>> | extension 120 or above, or dial out, it dials just fine. If
>> I want to
>> | dial from extension 100 to extension 101,or 102 or 103 or
>> 104, after
>> | you dial 10 then it flashes connecting (really fast flash)
>> but doesn't
>> | connect to anything. Then you can dial the last digit of
>> the extension.
>> | Otherwise, if you dial 101 you are forced to dial the last 1 twice
>> | because it wont send it.
>> |
>> | I have ruled out asterisk completely. Nothing wrong in the
>> dialplan. I
>> | have also ruled out DTMF. So it can either be buggy firmware or
>> | something I am missing in the XML configs.
>>
>> Phone dialplan rules seem to be the culprit for something like that.
>> Take a look at what the phone has set as the rules, and set
>> as appropriate.  Instructions are available, a link was
>> posted earlier on the list...
>>
>> Kris
>>
>> |
>> | Any ideas?
>
>
> I second the dialplan as the culprit...I know you said that nothing is
> wrong in the dialplan....I could have sworn mine was good too, I was
> experiencing the exact same symptoms as you.  Went over the dialplan
> with a fine tooth comb, corrected some logic mistakes that I had been
> overlooking every time I checked it, and finally the problem is gone.

This cannot be the dialplan, since the dialplan does not see which 
digits you dial until after the entire number gets sent to asterisk (in 
other words, the digits don't get sent to asterisk as you press them).  
The digits get sent when you press the send button, or when the phone's 
digit map says the dial string is complete.  I'm pretty certain this 
would be a result of your digit map matching some dial pattern.  I 
think the default digit map will match '00', '11', and '10' and send 
them immediately to asterisk.  You can manipulate the digit map on the 
web interface, or in the XML files (sip.cfg).

As a stopgap measure, you can tell your users to just dial when the 
phone is on the hook and press the dial softbutton.  This will bypass 
the digitmap check.