[Asterisk-Users] ZapBarge restrictions?

[Damon Estep]

Correct me if I did not understand it right, that would allow
restriction of who could monitor zap channels, but not which ones they
could monitor? 

I need to be able to monitor only zap channels that are being used by
agents that belong to a specific group or queue, are you thinking this
can be done? Please let me know if I missed something.

The agents are on sip phones, so to monitor the calls it would have to
be done by scanning the outbound PRI trunks for the correct call.
(zapscan)

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Todd Lieberman
> Sent: Saturday, March 19, 2005 10:59 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] ZapBarge restrictions?
> 
> Just use the authenticate app.
> 
> show application authenticate
> 
> Damon Estep wrote:
> 
> >Anyone successfully implemented a solution for allowing 
> ZapBarge call 
> >monitoring only for a specific group of agents calls?
> >
> >The issue I see is that the feature only works on zap 
> channels, and all 
> >of the agents (in many cases) are IP phones.
> >
> >Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has 
> >privacy issues for senior managers, but would allow all outbound zap 
> >calls to be monitored.
> >
> >We really do not want the call center supervisor to be able 
> to hear the 
> >CEOs calls now do we?
> >
> >Any solutions?
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