[Asterisk-Users] queue log analyser?

[Roy Sigurd Karlsbakk]

any chance of seeing some code soon?

On Jan 20, 2005, at 12:17, Ben Merrills wrote:

> I've not released the source yet, I asked last week on the mailing 
> list for people to send me over some example queue_logs, because so 
> far I've only been able to test the software against my own.
>
> I have however made a lot of changes to it since last I posted about 
> it.
>
> Template engine has been improved
> Allows for recursion of a directory of templates
> Allows for different output directories (so you can do a daily, weekly 
> and monthly all from the same set of templates say)
>
> And quite a few other bits
>
> As soon as I get some sample data that people don't mind the results 
> being posted for then I can show it off a bit more. Hope to get some 
> sample data soon,
>
> Cheers,
>
> Ben
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of João 
> Amaro
> Sent: 20 January 2005 11:08
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] queue log analyser?
>
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> Ben Merrills wrote:
>
> | There's a few (open source/free) ones in development. I myself am
> | developing one of them.
> |
> | Ben
> |
> Hi.
>
> Why not join all the project in just one ?
> Actually which queue log analyzers projects are beeing developed ?
>
>
> Check the mail from Ben Merrills sent to the list 14-10-2004 15:10.
> I don't know if he releases the source code, but, from the screenshots
> it seems to be a good one.
>
> Jo?o Amaro
>
>
> - -- Begin Mail
>
> | I've been doing some work on a queue log analyser for a while now,
> | getting the basics in place, an example of which you can find at
> | the URL below. However, just wondering what information people
> | think is most useful in a log analyser?
> |
> | At present it includes the following features:
> |
> | # Time periods - specify a period of days from the log which you
> | want to generate statistics for (e.g. only the last 14 days) #
> | Templating - allows the stats to be inserted into any html/text
> | template using specific tags to insert stats. This means you could
> | create a number of templates and execute the analyser against them
> | to give different information on different pages (quite flexible).
> | # Specify start and end dates - similar to the first feature,
> | except you can specify a tight period from your log, not just the
> | last x number of days # Channels/Agents to names - simple text file
> | allows you to specify a name, agent number and a channel - e.g.
> | Ben, Agent/1, Sip/ben. This is then used in the output # instead
> | of raw data # JPG graphs - includes a custom class to generate line
> | graphs of information (e.g. hourly call volumes etc)
> |
> | What I want to know though is, what output people would like. At
> | the moment there is an overview of all queues, which includes:
> |
> | Total Calls, total connected calls, total abandoned calls, calls
> | abandoned within x seconds, calls exited with key press, Average
> | hold time, max hold time, average talk time
> |
> | Agent overview includes: Calls taken, Average talk time
> |
> | Graph of call volume per hour of the day Graph of call volume per
> | day (over the period specified)
> |
> | Runs under windows (.NET or mono required) or any other OS that
> | support .NET/mono (Linux, Mac, BSD etc)
> |
> | http://muad.xdev.net/Projects/qig/sample.html
> |
> |
> | Not really done anything like this before, so as much input as
> | possible would be appreciated.
> |
> | Cheers,
> |
> | Ben
>
>
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