[Asterisk-Users] Phone ringing and not going to voicemail?

[Sean Kennedy]

Matt wrote:

>Hi,
>I have one phone on my network that just keeps ringing (when I call
>it) and does not go to voicemail.
>
>If the person there is on the phone, and someone calls it they get the
>busy message, but they never seem to get the 'unavailable' message...
>instead it will just ring and ring and ring... any ideas?
>
>They are setup with a voicemailbox, and it is set to transfer after 15
>seconds of ringing.
>  
>
Your extensions.conf file would be helpful in this case.  At least the 
section containing the extension for the "problem" phone.

Sean