[Asterisk-Users] Call Center software opensource or commercial

[Nir Simionovich]

Well,

  It all depends what you want to do. We've already implemented a system
that can handle roughly 1000 channels of SIP using Asterisk. Of course we
used an Intel Cluster to reach that number, but the possibility exists. 

  It's all a question of design. I admit that using Asterisk would require
some development efforts on the Call Centre's side, but the solution will be
much more robust than any available solution on the market.

  One of our clients is actually thinking of dropping their brand new AVAYA
CTI system, and switch to asterisk. 

Nir S

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Patrick
Sent: Wednesday, March 16, 2005 12:58 PM
To: Erick Perez; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center software opensource or commercial

On Tue, 2005-03-15 at 13:24 -0500, Erick Perez wrote:
> im my case im looking into 100 seats initially and going up to 1000 at
> the end (over a 18 months period).
> Looks like we will have to develop *a lot* if we want to use * for it.
> Maybe a commercial solution will be better at this time.

On Cebit SGI announced a server solution based on Signate software
(which is based on Asterisk) that can handle up to 5000 simultaneous
calls. I don't know how the marketing drones have cooked up that number
but perhaps it's interesting. See 
http://www.sgi.com/company_info/newsroom/press_releases/2005/march/von.html

Regards,
Patrick 
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