[Asterisk-Users] Call Center software opensource or commercial

[Erick Perez]

im my case im looking into 100 seats initially and going up to 1000 at
the end (over a 18 months period).
Looks like we will have to develop *a lot* if we want to use * for it.
Maybe a commercial solution will be better at this time.

let's see,

Cheers.

On Tue, 15 Mar 2005 19:16:37 +0100, lenz <lenz-ml at oinko.net> wrote:
> In data Tue, 15 Mar 2005 17:45:18 +0100 (CET), Peter Svensson
> <psvasterisk at psv.nu> ha scritto:
> 
> >>
> >> Any real experiences with * on this?
> >
> > You can create a quite flexible callcenter solution from ICD (search for
> > app_icd). It is more of a framework to create a call center solution than
> > a finished product. It is increadible flexible though.
> 
> I know a number of people who built small to medium sized call centers
> based on * with app_queue, up to nearly 100 seats. Thoug, from what I'm
> seeing with Xc-Ast clients and prospects, most * based callcenters are in
> the 15-30 seat range, with 50-70 agents on shifts.  Nearly everybody seems
> to be quite happy with what they've got, at least since * hit 1.0.
> Cheers,
> l.
> 
> --
> Assum est, versa et manduca.
> 


-- 

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Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama