[Asterisk-Users] How NuFone.Net's customer service works.

[lboyd.lists at fractionit.com]

LOL, but 7 days to get a response to email to support? Never getting a
call back when I left a message? These two things where my biggest
problems. Also I went with LiveVOIP for a 800 number, they let me pick my
800 number and had it provisioned within about 20 minutes. It is currently
working on my * system and went live in less than one hour of me ordering
it. I looked on the wiki and it seems that I am not the only one to have
problems with NuFone, what is funny someone on IRC said they were great
when you get to digging around, that great comes from someone in the ip
block that the tech support was responding in email to us.

Cheers,

Linn


> Linn Boyd wrote on Monday, 14 March 2005 3:05 PM:
>
>> Finally I got someone on the phone reguarding this and they said
>> "don't bother us until after the 18th as we won't do anything, it
>> says 10 days to provision a vanity" I told them, if the site said
>> that, I wouldn't have accepted the terms.
>
> Seven to 10 days to provision an 8XX number where a change of RESP ORG is
> involved is certainly not unreasonable.  In fact, that is a fairly good
> turnaround time, compared to MANY other ITSPs out there.
>
> I have had great luck with NuFone for quite some time, save one technical
> problem which was promptly resolved.  While some of NuFone's employee's
> emails (to this list, at least) may be terse, they have never been
> unreasonable, in my opinion.  They run a good service.
>
> 		Sincerely,
> 		Trevor Hammonds
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>