[Asterisk-Users] How NuFone.Net's customer service works.

[Linn Boyd]

Hello All,

    I have been using asterisk for some time, and I would like for all 
to take a look at what NuFone does when they get something called out 
about their website. I ordered a 800 number from them on 3/4/05, they 
did not make me aware of the time that they took in provisioning and how 
terrible their support was. I called them on Tuesday 3/8/05 asked for a 
phone call because the number had a weird message, also I emailed them 
on 3/7/05 and asked about the problem it took them until 3/11/05 to 
respond, I responded back to them and they ignored me until Today. 
Finally I got someone on the phone reguarding this and they said "don't 
bother us until after the 18th as we won't do anything, it says 10 days 
to provision a vanity" I told them, if the site said that, I wouldn't 
have accepted the terms. They said so, we won't refund you and that we 
have your money already. I emailed support with a screen shot of the 
website and asked him where it said 7-10, well at first he said it was 
on the at&t site then he said I edited my screen shot, this is after he 
changed his website. You can look at both of the pictures the first one 
is here http://www.fractionit.com/nufone.jpg and the second one is here 
http://www.fractionit.com/nufone2.jpg I hope that people that care about 
customer service avoid NuFone.net

Thanks,

Linn

Here are a couple of the emails that he sent me.

Linn Boyd - FractionIT wrote:

> This is a current shot of your order did, it doesn't show it until 
> after it is ordered. this is not correct, either full refund, or we 
> will dispute the charges today.
>
It is very obvious you edited that screen shot.  Processing fees are not 
refundable as defined in our terms and conditions, which you agreed to 
prior to signing up.

$10 is available for refund, that is all and we will own rights to your 
toll-free number.


Jeremy McNamara


> Jeremy McNamara wrote:
>
>> Linn Boyd wrote:
>>
>>> Close our account fractionit and refund all money that we have paid 
>>> you, you did not disclose that it would take 7-10 days before it was 
>>> provisioned before we ordered the number, had that been stated, we 
>>> would have never ordered it from you.
>>>
>>
>>
>> We absolutely disclosed to you that vanity numbers take 7 to 10 
>> business days to provision.  Our web site states this as well as the 
>> email we send out.
>>
>> Any refund will be less $25 for the processing fee.
>>
>>
>> Jeremy McNamara
>
>
>
>
>
> ------------------------------------------------------------------------
>


Linn Boyd - FractionIT wrote:

>
> where does your website show it? it does not show it, i have screen 
> shots about this, plus your support sucks
>
There is a one-time $25 fee to choose your own number
and this process takes 7 to 10 business days 
<http://businessesales.att.com/products_services/tollfreeproduct_cataloglookup.jhtml> 



Plus, the email you received also states the same

Jeremy McNamara