[Asterisk-Users] checking active SIP members of a queue?
Roy Sigurd Karlsbakk
roy at karlsbakk.net
Sun Mar 13 10:09:02 MST 2005
>> You mean that if on a certain queue, your agents are using SIP or IAX
>> phones, and you want to do a check so that when a cllers tryies to
>> get into
>> the queue, if no agent is logged in, do something else with the caller
>> instead of hanging up?
>
> Actually, I think he wants to go one step deeper, and if there are
> agents logged in, but Asterisk cannot send calls to them (they are
> unreachable or not registered any longer), to treat the situation as
> if there were no agents logged in. That cannot be done at this time,
> but I have it working in my development tree... but it's very ugly.
> Once the new "generic event" system has been posted and merged (which
> will take some time), the whole 'device state monitoring' system will
> work much more smoothly, and it will be easily possible to have
> app_queue know when the devices are unavailable so it can handle a
> caller differently. (There is partial support for this now, but only
> for treating the agent as "busy", not as "unavailable".)
Thanks, that's what I want to do.
Any chance of me getting my hands dirty with this code? Please?
roy
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