[Asterisk-Users] BroadVoice configuration changes for Outbound

[Rusty Shackleford]

Doing this with no notification whatsoever, let alone notification
sufficiently in advance of these changes, was stupid and careless. This
move probably broke a significant number of your customers' telephones
service. One can only guess at the impact that this careless move had on
your customer service department.

In the future, give some thought to planning such changes more
carefully, announcing them well in advance of implemenatation. 

I am satisfied enough with my BroadVoice service that I will overlook
this incident, but there are lots of other vendors out there. Surely, at
least one of them has more concern for their customers than BroadVoice
has demonstrated with this fiasco.

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Dan Weber
> Sent: Saturday, March 05, 2005 9:13 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] BroadVoice configuration changes 
> for Outbound
> 
> 
> Today, We have added INVITE Authentication.  This seems to 
> bring a large 
> amount of problems to people in the way since they can't make 
> outbound 
> calls.  Here's what needs to be done.  You need to add three 
> variables to 
> your peers or friends, username, authuser, and secret.
> 
> username=<phonenumber>
> authuser=<phonenumber>
> secret=<registration password>
> 
> Dan
> 
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