[Asterisk-Users] Is anyone using asterisk in a small call center

[Peter Svensson]

On Sat, 5 Mar 2005, BJ Weschke wrote:

>  Asterisk has the ability to do agent queueing and some general ACD
> functionality. The functionality doesn't come close to the
> functionality/flexibility of Avaya's Expert Agent functionality, but *
> won't cost you several hundred thousand dollars for deployment either.

For a somewhat more feature-rich implementation there is the ICD project 
(serach for app_icd). It can be mangled into doing most things you want. 

Peter