[Asterisk-Users] BroadVoice configuration changes for Outbound

[Daryll Strauss]

On Sat, 5 Mar 2005 15:02:47 -0700, Gabriel Gunderson <ggundy at gmail.com> wrote: 
> May I suggest:
> 
> 1) Updating your website that tells how to configure Asterisk for Broadvoice.
> 
> 2) Answering emails to support at broadvoice.com.
> 
> 3) Emailing your users that signed up as BYOB when you think a change
> might break stuff.

Gabriel you're being WAY too nice.

BroadVoice, if you're going to offer a BYOD plan, you can't go making
changes that break the customers setup without notifying them first
and giving them sufficient time to update their systems first!

If you do mistakenly make a change that breaks your customers you
reverse the change and then go back to step 1.

Finally, posting on the Asterisk list to tell people you broke your
system isn't sufficient. What if the user isn't reading
asterisk-users. Heaven knows it's tough to keep up with this list. You
really need to reverse this change, notify all your customers
directly, and then put it in to place a week later.

This is really amateur behavior. Telephone is critical infrastructure.
You need to provide a stable base and you need to start communicating
with your customers. You've got to tell us when you're making changes
and you've got to start answering support email. Put a trouble ticket
in place. Heck, you can buy one off the shelf.

I really like your service. It works well for me, but this sort of
behavior is infuriating. I want to see you survive and be successful.
This sort of behavior isn't going to do that.

- |Daryll

CC: support and David Epstein