[Asterisk-Users] Re: Is anyone using asterisk in a small call

[Wessel de Roode]

Date: Fri, 4 Mar 2005 17:37:16 -0500
From: "John Scully" <jscully at isipi.com>
Subject: [Asterisk-Users] Is anyone using asterisk in a small call
	center
>Hello - I have just joined the lists and am considering installing quite a
>few * systems.

>I am looking for an IP-PBX with both solid standard features and
>call-center/ACD features.

>I have read the documentation and the list archives and did not see any
>references to real call-center type reporting and queuing.

It is there. Look for the Queue's plugin it is default loaded in *

>Is anyone out there using * in this kind of environment?  The features I
>would be looking for would include:
Yes I'm running it for a bussiness and it is wokring fine.
My agent's are loggin in and out by them self or the manager is putting them
to work :-)

>Skill set routing
Think you mean prioritizing of your agents that is called pennalty under
asterisk

>multiple inbound queues.
MM not sure you mean with that but you can connect queu's

>real time displays
The data is there, you need an application who intreprt this data. Look for
the different gui's and software that is out there opensource or closed. We
are build our own tailor made applicaton for this.

>tracking of lost calls, wait times etc.
Yes that is default available just type
Queue show
And * will show you the numbers :-)