[Asterisk-Users] Is anyone using asterisk in a small call center

[Wiley Siler]

Go to www.voip-info.org and search on the word CDR
http://www.voip-info.org/wiki-Asterisk+CDR+Areski+GUI
 
You can also search on the word "queue"

W

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of John
Scully
Sent: Friday, March 04, 2005 3:37 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Is anyone using asterisk in a small call
center

Hello - I have just joined the lists and am considering installing quite
a few * systems.

I am looking for an IP-PBX with both solid standard features and
call-center/ACD features.

I have read the documentation and the list archives and did not see any
references to real call-center type reporting and queuing.

Is anyone out there using * in this kind of environment?  The features I
would be looking for would include:

Skill set routing
multiple inbound queues.
real time displays
tracking of lost calls, wait times etc.

Thanks - John Scully
CTO
isipi.com

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