[Asterisk-Users] Is anyone using asterisk in a small call center

[John Scully]

Hello - I have just joined the lists and am considering installing quite a
few * systems.

I am looking for an IP-PBX with both solid standard features and
call-center/ACD features.

I have read the documentation and the list archives and did not see any
references to real call-center type reporting and queuing.

Is anyone out there using * in this kind of environment?  The features I
would be looking for would include:

Skill set routing
multiple inbound queues.
real time displays
tracking of lost calls, wait times etc.

Thanks - John Scully
CTO
isipi.com