[Asterisk-Users] Asterisk URL and Callcenter Apps

[Anton Krall]

Exactly my thoughts. 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rod Bacon
Sent: Miércoles, 02 de Marzo de 2005 04:10 p.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps

I have not seen this myself, but I assume it's doen with the sendurl and
sendtext dialplan commands. The PC would need a SIP client installed that
could accept text/url data, then the diaplan (or AGI script, most likely)
could perform the necessary lookup, send the data to the correct PC client,
and ring the handset (if it's a separate phone).


----- Original Message -----
From: "Anton Krall" <akrall-lists at intruder.com.mx>
To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" 
<asterisk-users at lists.digium.com>
Sent: Thursday, March 03, 2005 8:39 AM
Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps


> Guys.
>
> How do those callcenter apps work with Asterisk where a call comes in and 
> *
> send a URL and some screen popup up based on callerid or something or
> username or id and shows all the customers info?
>
> Anybody done that? What do you need to do that?
> If you are using ATAs or IP Phones, how do those integrate with the PC so
> the screen would popup?
>
>
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