[Asterisk-Users] Play an announcement to the CALLING party

[Alexander Lopez]

Why not play the message BEFORE you call the Dail application. This
would also give the caller a chance to terminiate the call by hanging up
BEFORE your techs even get the call..

Hint: use the playback application

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Stefan Gofferje
> Sent: Wednesday, June 29, 2005 10:28 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Play an announcement to the CALLING party
> 
> Hi folks,
> 
> how could I play an announcement to the calling party as 
> soon, as the called party picked up. I would like to deploy 
> an asterisk in an environment, where a premium rate 
> support-number is offered to customers which do not want to 
> pay a monthly support contract. In Germany, you are commited 
> by law to announce the cost per minute of a premium rate 
> number at the beginning of the call. So, to avoid the 
> employees forgetting it, an automatic announcement should be 
> played. Besides, same rules are applicable for calls that may 
> be recorded for quality assurance issues.
> At least for premium rate calls, queues won't work as the 
> customer would strongly dislike hearing an announcement about 
> the rate while waiting for an agent.
> The a() option of the dial app only works for CALLED parties 
> and when trying to use a macro with the m() option, the 
> Playback also goes to the called party.
> Anyone any hints on that?
> 
> Regards,
> Stefan
> 
> 
> -- 
>   (o_   Stefan Gofferje          | Linux Systems Specialist
>   //\   Reg'd Linux User #247167 | Network Security Specialist
>   V_/_  Heckler & Koch - the original point and click interface
> 
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