[Asterisk-Users] combining calls from 2 queues

[rkb at i.frys.com]

We have 1 queue called helpdesk and are setting up a second one called isp. 
The helpdesk queue is for internal support calls and isp for our ISP customer
calls.  Both of these queues will be directed to the same agents (helpdesk
phone extensions).

We want to have the separate queues for tracking purposes but the queued calls
need to be ordered and answered as if there was only one queue.  For example,
if there are 3 calls in the helpdesk queue and 1 call in the isp queue, if a
new call comes in, no matter which queue, it should be 5th in the queue.

e.g.,
helpdesk 3 calls
       1   Zap/23-1
       2   Zap/12-1
       4   Zap/20-1

isp      2 calls
       3   Zap/22-1
       5   Zap/18-1

Is this type of setup possible and if so, what needs to be done in the config
files to accomplish this?

Thanks
Ron Bergin