[Asterisk-Users] Extension Configuration Best Practice

[Rich Adamson]

> I would like to hear tips and tricks on extention config best practices, for
> example, naming, etc. and most of all, how to deal with extention that have
> a full time hardphone configured and assigned and then a softphone
> connecting to the same extention, for example, one employee has its
> hardphone on the office but sometimes when he travel, he uses his softphone
> to work with, what happens when two phones have the same user id and connect
> to the same asterisk? How are calls routed or how to handle this kind of
> scenarios.

In general terms and without being able to see how the extension is
defined in sip.conf, the last phone to register with * will get the
call.

Assuming both the hard and soft phones register every hour, it is
entirely possible the hard phone will get the call for the first
30 minutes and the soft phone for the next 30 minutes.