[Asterisk-Users] Queue/How to get the number of incoming calls

[Gary Li]

Hi,all,
 
Now,I am working at make an realtime monitor for the call center based on asterisk.
and ,I had search the archive and wiki.Through the return info from the management API,
I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get
the number of incoming calls.
The info like following :
 
****************************************************************************************************************************************
Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow 
Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0 
Event: QueueMember Queue: test_queue  Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338 
Event: QueueMember Queue: test_queue  Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909 
Event: QueueMember Queue: test_queue  Location: Agent/103 Membership: static Penalty: 0 CallsTaken: 14 LastCall: 1118782495 
Event: QueueMember Queue: test_queue  Location: Agent/104 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 
Event: QueueMember Queue: test_queue  Location: Agent/105 Membership: static Penalty: 0 CallsTaken: 9 LastCall: 1118779889 
Event: QueueMember Queue: test_queue  Location: Agent/106 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 
Event: QueueMember Queue: test_queue Location: Agent/107 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 
Event: QueueMember Queue: test_queue Location: Agent/108 Membership: static Penalty: 0 CallsTaken: 146 LastCall: 1118795077 
Event: QueueEntry Queue:  test_queue Position: 1 Channel: Zap/6-1 CallerID: 4042662907 Wait: 739 
Response: Goodbye Message: Thanks for all the fish. 
***************************************************************************************************************************************
 
who knows how to get it through such info ,or there are other method for getting incoming calls number?
 
Any advice and help will be appreciated!



Best Regards,
Gary Li


		
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