[Asterisk-Users] Calculating the lenght of time in a call queue?

[Shad Mortazavi]

Dear All,

I'm running version 0.7.1 of Asterisk server for our global help desk.

We have put together a comprehensive reporting package for static's from
the CDR. 

I'm not able to calculate the time a call is in the queue before it goes
to an agent? 

I would appreciate help with working this out.

Warm Regards and Thanks

Shad Mortazavi
------------------------------------------------------
Nexus Global Technical Manager
n|m Nexus Management Inc