[Asterisk-Users] MCI vs. XO/Allegiance

[mattf]

Let me throw another complaint against XO on the table. They actually shut
off the wrong T1 and they transferred all of the DIDs to the T1 they shut
off! how screwed up is that? We are now about 2 years later and their
billing department still calls us every month for nonpayment of the T1 that
they turned off.

We also have 6 T1s through MCI, all long distance. They have been much
better to deal with.

MATT---

-----Original Message-----
From: Wiley Siler [mailto:wsiler at education2020.com]
Sent: Monday, June 13, 2005 7:34 PM
To: ptraue at neospire.net; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: RE: [Asterisk-Users] MCI vs. XO/Allegiance


Well, the fact that two negatives for XO and a positive for MCI all came
at once says a lot to me.

Interestingly enough their SLA reads...

*	24/7/365 Network Monitoring and Service. If for some reason your
network is having problems, the chances are XO will know about it before
you do and respond before any problems become critical.

Thanks!
Wiley
 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Paul
Traue, Jr.
Sent: Monday, June 13, 2005 4:23 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] MCI vs. XO/Allegiance

I'm using an XO pri, and as long as you never change anything on the pri
XO's not bad.  Our experience is that if you chance anything on the PRI
configuration they'll screw it up somehow (YMMV).  One thing we have
learned is that XO doesn't monitor our voice circuits, so if one of our
PRI's goes down, we have to notify them almost immediately or they
decommission it so the alert goes away.

Paul

Wiley Siler wrote:
> Hello All,
> 
> Anyone out there using ISDN PRI from either MCI or XO/Allegiance? 
> Gotta make the choice today and the difference per month is only about

> $25 in favor of MCI.
> 
> Billing is pretty much the same between the two so I have pretty much
no 
> point of reference on which to choose.
> Any thoughts from anyone experienced with these two compnies would be 
> greatly appreciated!
> 
> Thanks,
> Wiley
> 
> 
>
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