[Asterisk-Users] AgentCallbackLogin

[Johann]

Steven,

That is actually an interesting idea to use callback agents as dynamic 
members.

You could have them dial the extension to log in as an agent at the 
beginning of the day.  Then another menu/extensions for each of the 
queue that does AddQueueMember/RemoveQueueMember.  I'm curious which 
would be removed for not answering though, the agent or them being in 
the queue.  Without testing, I suspect it will be the agent...meaning 
the employee would have to use the AgentCallbackLogin extension multiple 
times in the day.

Send me an email off list, if you have any success.  The ACD doesn't 
seem ideal for our needs without some tweaking and the above may solve 
some of the problems.

--johann

Steven Lam wrote:

>Hi Kevin,
>
>After the agent logs in i would like to present him a voice menu to let
>him chose the queue's he want to be a member of. Using AddQueueMember.
>So the next step in the dial plan and n+101 (via a option) would be a
>great solution.
>Do you think this is possible?
>
>Gr. Steven
>
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin
>Bockman
>Sent: zaterdag 4 juni 2005 18:55
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Subject: RE: [Asterisk-Users] AgentCallbackLogin
>
>  
>
>>Can it be a problem with AgentCallbackLogin?
>>
>>    -- Executing AgentCallbackLogin("Zap/4-1", 
>>"1010|XXXXXXXXXX at agents") in new stack
>>    -- Setting global variable 'AGENTBYCALLERID_XXXXXXXXXX' to '1010'
>>    -- Playing 'agent-loginok' (language 'en')
>>    -- Callback Agent '1010' logged in on XXXXXXXXXX at agents
>>    -- Playing 'vm-goodbye' (language 'en')
>>  == Spawn extension (agent-io, 1, 5) exited non-zero on 'Zap/4-1'
>>    -- Hungup 'Zap/4-1'
>>    
>>
>That's how it is supposted to work.  It calls you back when the agent
>gets a call from the queue.
>
>  
>
>>Does anybody know if it is possible to DO NOT let AgentCallbackLogin 
>>hangup at the end of "Agent logged in, Goodbay", but to go on with the
>>    
>>
>
>  
>
>>next exten in the dialplan?
>>    
>>
>If it doesn't continue in the dialplan, it would require modification of
>the source to change the return code.  You want to do additional
>processing before it hangs up the line?
>
>If you don't want it to hang up at all, then you need to use AgentLogin.
>
>Kevin
>
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