[Asterisk-Users] call queues problem

[Guido Hecken]

I think you have missed something with your agents.conf and with the member
lines in queues.conf.

This works for us:

In queues.conf:

[gws-wartefeld]

music = default
strategy = ringall
context = queue-out
timeout = 15
wrapuptime=10
announce-frequency = 0
announce-holdtime = no
queue-youarenext = queue-youarenext             ;       ("You are now first
in line.")
queue-thereare  = queue-thereare                ;       ("There are")
queue-callswaiting = queue-callswaiting ;       ("calls waiting.")
queue-holdtime = queue-holdtime         ;       ("The current est. holdtime
is")
queue-minutes = queue-minutes                   ;       ("minutes.")
queue-seconds = queue-seconds                   ;       ("seconds.")
queue-thankyou = queue-thankyou         ;       ("Thank you for your
patience.")
queue-lessthan = queue-less-than                ;       ("less than")
queue-reporthold = queue-reporthold             ;       ("Hold time")
joinempty = no
member => Agent/6301
member => Agent/6302
member => Agent/6303
member => Agent/6304
member => Agent/6305

In agents.conf:

[general]

persistentagents=yes
[agents]
ackcall=no
musiconhold => default
updatecdr=yes
agent => 6301,0000,Agent 1
agent => 6302,0000,Agent 2
agent => 6303,0000,Agent 3
agent => 6304,0000,Agent 4
agent => 6305,0000,Agent 5

Hope this helps

Regards

Guido Hecken