[Asterisk-Users] VoiPSupply Dot Com

The VoIP Connection asterisk-biz at thevoipconnection.com
Thu Jun 2 11:02:01 MST 2005 

I understand all that. I just wanted to try and clear up some of the
confusion with respect to credit cards and merchant accounts in hopes that
it might save somebody from some frustration in the future.

Michael Crown
Managing Partner
www.thevoipconnection.com
321.989.6728 ext. 611
sip:611 at voiceserver.thevoipconnection.com
 

> -----Original Message-----
> From: Neal Walton [mailto:asterisk at letourneau-ss.com] 
> Sent: Thursday, June 02, 2005 12:53 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] VoiPSupply Dot Com
> 
> 
> Karl has already stated more that once that this was NOT a 
> credit card purchase.  If a credit card was not used for the 
> purchase, why would you need a Ship To address on file with 
> the credit card company?  Cory Andrews from VOIPSupply has 
> also admitted that the sales rep who took the order made a 
> mistake and failed to notice that a Ship To address had been supplied.
> 
> 
> 
> On Thursday, June 02, 2005 9:04 AM, The VoIP Connection 
> [SMTP:asterisk-biz at thevoipconnection.com] wrote:
> > I know I'm running the risk of fanning the flames on an already 
> > belabored thread here, but there is some misinformation 
> flying around.
> >
> > Credit card fraud is an unfortunate fact of life, and it costs 
> > everyone
> who
> > isn't perpetrating it money.  There is no single 
> universally agreed on 
> > process that will guarantee a merchant protection.  If there was,
> somebody
> > would figure out how to game it.
> >
> > Different banks have different merchant account requirements,
> e-businesses
> > use different procedures to protect themselves, and of course 
> > different businesses tolerate different levels of fraud.
> >
> > Some vendors require that items be shipped to an address on file to
> protect
> > themselves. Others (like us) do not. We have a process for 
> validating 
> > the card for these cases which our bank has agreed is 
> adequate in most cases.
> > It's a little more time consuming but it is something that 
> many of our 
> > customers require.
> >
> > There was a misunderstanding, let's move on. I am really tired of 
> > seeing "VoiPSupply Dot Com" every time I open a digest email...
> >
> > Michael Crown
> > Managing Partner
> > www.thevoipconnection.com
> > 321.989.6728 ext. 611
> > sip:611 at voiceserver.thevoipconnection.com
> >
> > > -----Original Message-----
> > > From: Matt [mailto:mhoppes at gmail.com]
> > > Sent: Thursday, June 02, 2005 8:00 AM
> > > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > Subject: Re: [Asterisk-Users] VoiPSupply Dot Com
> > >
> > > He is right Karl.   Without the ship-to being on file 
> with the bank..
> > > the company can be held responsible for fraudulant purchases.
> > >
> > > On 5/31/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
> > > >
> > > >  I'm amazed that this thread keeps going...
> > > >
> > > >  About the claim of Ship-To being on file with bank...
> > > >
> > > >  CDW doesn't have a problem with it...  Ingram Micro 
> doesn't have 
> > > > a problem with it.  Merisel doesn't have a problem with it.  
> > > > Digi-Key doesn't have a problem with it...  Why would 
> Voip-Supply???
> > > >
> > > >  We accept packages every day with the same Ship-To address
> > > specified
> > > > to Voip-Supply...
> > > >
> > > >  Additional comments dispursed throughout....
> > > >
> > > >  At 02:32 PM 5/27/2005, you wrote:
> > > >
> > > > On 5/27/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
> > > >  >  At 08:59 AM 5/27/2005, you wrote:
> > > >  >
> > > >  > [ snip for brevity ]
> > > >  >  I just wanted to clarify ... this isn't a
> > > voipsupply.com problem
> > > > at all,  > but  >  rather a courier screwup... which
> > > happens anywhere
> > > > and at anytime...
> > > > right?
> > > >  >
> > > >  >  TWO screw ups in the shipment.
> > > >  >  1.) It was shipped to the Bill-To address.  Since there
> > > is no one
> > > > there  > during the day I had to sit and wait for it lest
> > > it not be delivered.
> > > >
> > > >  This screw up has to do with the person that ordered it,
> > > because they
> > > > didn't have the ship to address on file with their bank.
> > > >  This was not a paypal transaction.
> > > >  The PO had BIG BOLD LETTERS - "Ship To:"
> > > >
> > > >  I'm unaware of any practices with the bank that 
> requiring Ship-To 
> > > > addresses to be on file with them.
> > > >  Perhaps your financial institution is a bit different?
> > > >
> > > >
> > > >
> > > > >  2.) when an order is placed on a Tuesday AM (or) 
> Monday PM, and 
> > > > > it's
> > > >  > priority overnight, and it's across town, and the
> > > tracking number
> > > > was  > supplied on Wednesday one would expect that it 
> would show 
> > > > up Thursday, not  > Friday.
> > > >
> > > >  See above, again this is a screw up that happened because
> > > of the one
> > > > that ordered it, by NOT having the ship to address on file
> > > with their
> > > > bank.
> > > >  Where do you get this Ship-To on file w/ Bank idea?
> > > >
> > > >
> > > >
> > > > Anyhow, you were already answered before that it had to do
> > > because YOU
> > > > didn't have the address on file with your bank. Why are you
> > > repeating
> > > > this lie that it is voipsupply.coms fault?
> > > >  Be repeating it you make yourself look more like a 
> politician or 
> > > > media  person, but certainly not someone that is in the 
> electronic 
> > > > engineering business. No I will not believe it because 
> I read it 
> > > > twice, so stop it.
> > > >  No lie...  Fact.  There is a difference...
> > > >
> > > >
> > > > >
> > > >  >  So, what we have here is one problem compounded by
> > > another, none
> > > > on behalf  > of the courier.
> > > >
> > > >  Exactly, but on behalf of the ordered.
> > > >
> > > >  If you give a Ship-To address that is NOT on file with
> > > your bank, you
> > > > will NOT get it to that address, and it WILL delay shipping.
> > > >  Gosh dang spin doctors...
> > > >  Where does it state this???
> > > >  Prove it.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >  Best Regards,
> > > >  Karl J. Vesterling
> > > >  E-Mail: kjv at ken-ton.com
> > > >  ________________________________
> > > >  Telephone:
> > > >  Washington DC: (202) 448-3009 Extension 0  Annapolis MD: (240)
> > > > 524-6706 Extension 0  Bethesda MD: (301) 576-3014 Extension
> > > 0  Niagara
> > > > Falls NY: (716) 286-9175 Extension 0  Buffalo NY: (716) 
> 608-1121 
> > > > Extension 0  ________________________________  Yahoo Messenger:
> > > > karl_vesterling
> > > >  ICQ: 1548052
> > > >  AOL Instant Messenger: n2vqm
> > > >  ________________________________
> > > >
> > > >
> > > >
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