[Asterisk-Users] Re: Obtaining Cisco Firmware painlessly and LEGITIMATELY?

[asterisk at marnock.net]

I'm in the UK and have had terrible trouble getting the right contract.
After looking on voip-info I set off looking for a vendor only to find that
no-one sells the $9 contract.  Cisco retracted that one  :-(  I asked for
the equivalent and they said I needed a £20 contract.  I said fine but
after 20 minutes or so got a call saying I couldn't have that one as it
didn't give me access to the firmware downloads.  They told me the SMARTNet
contract that would give me access to the downloads is CON-SNT-PKG1-VS.
This comes in with a price tag of £56 ( $100 ).  It has been 6 weeks since
I purchased the contract.  Still no news! and no access!

A WARNING TO THOSE WHO BOUGHT THEIR CISCO PHONE SECOND HAND ( EBAY etc. )

If the phone was registered with cisco before you bought it and you want to
get a contract and register it in your name you WILL be waiting weeks if
not months while they sort it out!  Cisco don't rush.

Good job their phones rock!

phil.




                                                                           
             "Bradley M. Kuhn"                                             
             <bkuhn at softwarefr                                             
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             01/06/2005 19:40          Re: [Asterisk-Users] Re: Obtaining  
                                       Cisco Firmware painlessly and       
                                       LEGITIMATELY?                       
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I have seen the posts about difficulty getting the SIP firmware for Cisco
phones in recent months, and I'd like to chime in with a beg for help.

> > I know it can be a real pain in the butt getting hold of the firmware,
> > so any help in obtaining it relatively fast and painlessly would be
> > much appreciated.

>  ... I noticed that these two files are floating around on the Gnutella
> network

I have to admit I am too quite frustrated with how very difficult it is to
buy a service contract to get the SIP firmware upgrades.  However, I don't
want to have to commit copyright infringement just for my company to do
some tests to see if we want to use the Cisco phones!

I bought one to try and compare the Polycom's and see if it fits our
needs.  I have yet to get the Cisco working because no one seems to want
to sell me the SIP firmware upgrades!



I have talked to many vendors, including CDW, and they tell me that only
US Federal Government and international customers can order that
well-known part number on voip-info.org (CON-SNT-CP79[46]0).  I am happy
to pay for the full USA service contract to get the SIP upgrade, but NO
ONE WILL SELL IT TO ME!  They all say they just don't have one, including
CDW.  Cisco told me to go find a vendor, but couldn't provide me with a
list!


If anyone can suggest a vendor who will sell the right contract to get the
SIP firmware upgrades legitimately in the USA, I'd much appreciate it.  If
someone has had some success recently, I'd be happy to take that info,
confirm that it's correct, and put it up on voip-info to save someone else
the trouble.


I have a feeling the Cisco phones might suit my company's needs better
than the Polycom phones, but we may end up going with Polycom simply
because Cisco made it TOO HARD for us to test out their phones!


   -- bkuhn


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