[Asterisk-Users] Agent penalties and busy status

[Frank Schoep]

Hi all,

When implementing a queue using members like this:

[queue]
strategy => rrmemory
member => Agent/1000,1
member => Agent/1001,1
member => Agent/1002,2
member => Agent/1003,2
member => Agent/1004,2

And you call into the queue, agents 1000 and 1001 will ring in an alternating 
fashion until one of them answers it. You might have seen my question coming 
already, so I won't delay it anymore: is it possible to have 1000 and 1001 
only ring once and then fallback to the other penalty-levels?

With disciplined agents it's no problem, but when 1000 and 1001 decide to not 
answer any calls for a while (circuit-busy / noanswer), the rrmemory strategy 
doesn't fail over to other agents and the whole queue is stuck.

If it isn't possible, I would be happy to change this in the Asterisk code for 
my site installation, but where should I start hacking? Any pointers are 
greatly appreciated. Thanks in advance for your time.

With kind regards,

Frank Schoep