[Asterisk-Users] Queue agent wrap up time.. .any ideas?

[Tim Karl]

Joseph wrote:

>On Fri, 2005-07-22 at 16:53 +0000, Johann wrote:
>  
>
>>Tim,
>>
>>There isn't such a feature in 1.0.x.  I don't know of any work being 
>>down toward such a feature in the CVS either.  You could try placing a 
>>bounty on the feature to get it added or add it yourself if you are a 
>>programmer.
>>
>>
>>--johann
>>
>>Tim Karl wrote:
>>
>>    
>>
>>>Hello,
>>>
>>>I'm wondering if there is any "tried and true" way of creating an 
>>>agent initiated "wrap up time". Any ideas?
>>>
>>>Thank You,
>>>
>>>Timothy Karl
>>>      
>>>
>
>On the other hand:
>
>You can set the AGENTWRAPUPTIME variable before the call.
>
>Not sure how it works, but you might could do a number to dial that
>would up that the wrapup time variable.
>
>If you could set that after the call that could work.
>
>  
>
Thanks, I'll take your recommendations into consideration. Based off of 
Joseph's reply, I found a way to create a 'make busy' that can be kept 
track of using the manager api listening to all events. Here are the 
rules I used...

exten => *43, 1, Answer
exten => *43, 2, SetVar(AgentWrapUpTimeStart=${CALLERIDNUM}-${EPOCH})
exten => *43, 3, Echo
exten => *43, 4, SetVar(AgentWrapUpTimeEnd=${CALLERIDNUM}-${EPOCH})
exten => *43, 5, Hangup


While an agent is in queue, they enter Echo which works as 'make busy' 
setting a start time and end time using the ${epoch} variable (which is 
the number of secs from Jan, 1, 1970). Also, the ${calleridnum} will 
serve to track the agent who goes into the echo. While in echo, no calls 
can come to the agent. Echo seemed to be the only app I could find that 
could serve this purpose. Do not disturb flag did not work for the agent 
in queue.... calls still came through when the flag was set. One thing I 
did notice is that unique id's are based off of the ${epoch} variable. 
If anyone has any suggestions, please let me know. Thanks again for your 
help and ideas.

--Tim