[Asterisk-Users] Queues and timeouts

[Asterisk]

Joseph wrote:

[snip]

>>
>>> exten => _6XXX,2,Busy
>>> exten => _6XXX,3,Hangup
>>>
>>
>> But the whole point is that I don't want the caller to hear a busy 
>> signal or get hung up, I want the Queue to try the next available 
>> agent. Which it does at the moment, just with the errors mentioned in 
>> the error log file.
> 
> This busy means, tell the queue app that the agent is busy. The queue 
> app willl go try someone else. The caller will keep hearing music. :)
> 

damn, that's so obvious when you say it - I'm sorry that I questioned 
you, but it smelt wrong ;)

Many thanks. I'll go try that now.

Julian