[Asterisk-Users] --- Problem with queues.conf and extensions.conf ---

[Kristian Kielhofner]

somesh s wrote:
> Hi Asterisk-Users,
> 
> We have a problem with queues.conf / extensions.conf
> 
> queues.conf file reads like ...
> 
> member => SIP/8399
> 
> extensions.conf reads like ...
> 
> exten => 8399, 1, SetCIDNum(${AccountNumber}|a)
> exten => 8399, 2, Dial(SIP/8399,10,Ttrf)
> 
> When somebody calls to the queue, we observed that 
> it is not going through extensions.conf 
> (previous two lines)
> 
> That mean's it is not executing dial plan rather it 
> is directly dialing to 8399.
> 
> We can observe this in asterisk-cmd-line where 
> SetCIDNum is not executed.
> 
> Anybody has some pointers on this problem, please
> do reply. 
> 
> Thanks in advance.
> 
> Best regards,
> Somesh SS

Somesh,

	It is impossible for the call to NOT go through extensions.conf. 
Anyways, I am having some difficulties understanding exactly what the 
problem is, but I can offer several suggestions:

1)  Remove those spaces from your exten => line:

exten => 8399,1,SetCIDNum(${AccountNumber}|a)
exten => 8399,2,Dial(SIP/8399,10,Ttrf)

2) Do you want the call to be handled by a queue?  You need to use the 
Queue (not Dial) application for that.  From what it sounds like, you 
don't want to use queues at all...  Please clarify.


-- 
Kristian Kielhofner