[Asterisk-Users] ATXFER discussion, what's your opinion ?

[Adam Goryachev]

On Thu, 2005-07-21 at 09:59 +0200, Alessio Focardi wrote:
> PF>   Oh, you mean the completely natural feeling "put them on hold, dial
> PF> new party, tell them you have a transfer, hit transfer"?  I want some of
> PF> whatever kool-aid the person who thought that one up had.  I still feel
> PF> like I'm losing a call every time I do an attended transfer.
> 
> In my opinion there should be only one "transfer" function, let suppose
> it's called by #.

Wrong, which other phone system have you used where every time you try
and use some IVR that says "Enter your xyz number followed by the # key"
and you end up being interrupted by asterisk to transfer the call ??

> Eventually another function key can be enabled (let's say *): if you
> do an attendend xfer transfer the * key will put in a conference the original call, you and the
> other party you are transfering.
> 
> If any of the 3 hangs up while conferencing the conference should stay
> up with the 2 remaining.

Nope, because if there are three parties:
A - You
B - Outside caller 1
C - Outside transfer party

When you hangup, you don't want the other two legs to stay up,
potentially forever depending on your hangup detection etc...

> What do you think about this flow ?

Not only have you suggested pretty much what we have, except you've made
it worse by taking away the # and * keys...

If you are on a zap channel, just hook flash (or press
flash/recall/whatever) and transfer the call, complete with conference
option.

Any SIP phone (decent one) should have much more intuitive/instructive
transfer process.

Regards,
Adam